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Shipping policy

Shipping Policy
At Exotica Décor, all our products are made to order, crafted with care, and prepared individually for each customer. Because of this detailed production process, delivery timelines are longer compared to standard ready-stock items. By placing an order with us, you acknowledge and agree to the shipping terms outlined below.

Production and Dispatch Timeline
All orders require a production time of 30–45 days before dispatch, depending on the product type, craftsmanship details, and availability of raw materials. This timeframe ensures the highest standards of quality and finish for every item we create.

Shipping Duration
Once dispatched, delivery timelines may vary based on your location and courier partner. Shipping may take an additional few days after the production window, but in most cases, customers receive their order within the stated 30–45 day period from the date of purchase.

Order Tracking
When your order is shipped, we will provide tracking details via email or SMS. Tracking updates may take up to 24–48 hours to reflect on the courier’s website after dispatch.

Delays and Exceptions
While we strive to meet our estimated timelines, delays may occur due to factors beyond our control such as customs clearance, courier delays, holidays, weather conditions, or regional restrictions. We are not responsible for delays once the order has been handed over to the courier partner.

Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information. Any failed delivery due to incorrect address details, unreachable contact numbers, or refusal to accept the package will not be eligible for a refund or free reshipment.

Shipping Fees
Shipping charges, if applicable, will be displayed at checkout. These fees are non-refundable unless the delay or issue is caused by our error.

Customer Support
For any concerns regarding your shipment or to check the status of your order, you may contact our support team. We are always here to assist and ensure a smooth experience throughout the production and delivery process.

Welcome to Exotica Décor. By accessing or using our website (“Site”), purchasing from us, or interacting with our services, you agree to comply with the following Terms & Conditions (“Terms”). Please read them carefully before using our website. These Terms apply to all visitors, customers, and users of Exotica Décor. 1. General Information This website is operated by Exotica Décor (“we,” “our,” or “us”). By using our Site, you acknowledge that you are at least 18 years old or using the Site under the supervision of a parent or legal guardian. We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. 2. Use of the Website You agree not to: Use the website for unlawful purposes Attempt to gain unauthorized access to the Site Interfere with security features or server operations Copy, reproduce, or exploit any content without permission Misuse of the Site may result in suspension or legal action. 3. Product Information We strive to display accurate product descriptions, images, pricing, and availability. However, we do not guarantee that all information is error-free, complete, or current. We reserve the right to: Correct any inaccuracies Update product details Change prices without prior notice Limit product quantities Discontinue products anytime 4. Pricing & Payment All prices listed on the website are in USD unless specified otherwise. We accept payments through secure third-party gateways. By placing an order, you confirm that: The payment information provided is accurate You are authorized to use the payment method We reserve the right to refuse or cancel any order due to: Suspected fraud Invalid payment Pricing errors Restricted shipping locations 5. Orders & Acceptance After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order. Your order is accepted only when it is processed, packed, and shipped. We may cancel or refuse any order in our sole discretion. 6. Shipping & Delivery Shipping times may vary depending on product availability and location. We are not responsible for delays caused by: Courier partners Holidays Customs Incorrect shipping information provided by the customer All delivery timelines are estimates. 7. Returns, Exchanges & Refunds Our return and refund guidelines are outlined in our Return & Refund Policy. Products must be: Unused In original packaging Returned within the permitted timeframe Certain items may be non-returnable (e.g., customized items, used goods, clearance items). 8. Intellectual Property Rights All content on this website—including designs, graphics, logos, text, images, product descriptions, and layout—is the property of Exotica Décor and protected under copyright and trademark laws. You may not copy, reproduce, distribute, or use any materials without our written permission. 9. User Submissions & Reviews If you submit reviews, comments, images, or any content, you grant us a non-exclusive, royalty-free, perpetual license to use, publish, and distribute that content. You agree not to post: Offensive or misleading content Copyrighted content without permission False claims or harmful information We reserve the right to remove any inappropriate submissions. 10. Limitation of Liability To the fullest extent permitted by law, Exotica Décor is not liable for: Direct, indirect, accidental, or consequential damages Loss of data, revenue, or profits Issues arising from misuse of products Delays or website interruptions Third-party errors (shipping, payment gateways, etc.) Your use of the Site and purchase of products is at your own risk. 11. Indemnification You agree to indemnify and hold Exotica Décor harmless from any claims, costs, damages, or expenses resulting from: Violation of these Terms Misuse of our website Breach of law or rights of others 12. Third-Party Services Our website may include links to third-party websites. We are not responsible for: Their content Their policies Their practices Accessing third-party websites is at your own risk. 13. Termination We reserve the right to: Deny access to our website Cancel orders Remove accounts for any reason, including violation of these Terms. 14. Governing Law These Terms are governed by the laws of USA, without regard to its conflict of law principles. 15. Contact Information For questions about these Terms, please contact us: Exotica Décor Email: info@exoticadecor.com